The Lagos Waste Management Authority recorded 2,230 waste-related complaints during the third quarter of 2026, with 1,291 resolved and 939 still under review at the end of September. The figures, disclosed by Managing Director and Chief Executive Officer Muyiwa Gbadegesin, place resident feedback at the centre of the agency’s stated efforts to identify collection gaps, intervene in affected communities and improve oversight of private-sector waste operators.
LAWMA’s third-quarter customer-care report recorded 2,791 customer interactions, comprising 2,230 complaints and 561 other enquiries and interactions. The complaints were distributed across the three months, with 851 recorded in July, 567 in August and 812 in September. The September increase followed the lower August figure, while the overall quarterly total indicates that waste collection and related services continued to generate a substantial volume of resident feedback.
Gbadegesin said the Authority was using the reports to identify where collection arrangements were not meeting residents’ needs and to direct operational responses. He described complaints as a source of practical information for identifying service gaps, taking corrective action and improving accountability. The agency’s reported resolution figures indicate that 1,291 complaints had been resolved by the end of the quarter, while 939 remained under review. The figures describe the position at the reporting cut-off and do not, on their own, establish the nature or severity of every outstanding case.
The Authority said complaint patterns had informed stakeholder engagement and direct waste evacuation interventions in Abraham Adesanya, Isefun, Oshodi, Oke-Ira and Ramoni Ward in Lawanson. In these locations, LAWMA deployed operational resources to address reported waste accumulation and collection difficulties. The agency also said it was using field intelligence and recurring complaints to monitor Private Sector Participation operators, assess service coverage and identify routes requiring additional attention. These interventions form part of a response that extends beyond receiving complaints to include field operations and service-provider oversight.
LAWMA also disclosed that it had reviewed the performance and capacity of operators responsible for waste collection in assigned communities. It identified K-HS Integrated Services, formerly Gboleybos Nigeria Limited; Deshasat Enterprises; Bailas Nigeria Company; Guestimate Environmental Protection Company; Evabol Ventures; and Korad Closet Empire Limited among operators against which regulatory action had recently been taken. Their respective operating areas were identified as Igbogbo-Baiyeku, Olorunda, Ojo, Orile Agege, Ajeromi-Ifelodun and Ojodu. The announcement did not provide detailed case-by-case findings or specify the precise measures imposed on each company.
Gbadegesin said the Authority would continue combining route monitoring, enforcement, advocacy, community engagement and direct operational interventions to strengthen the waste collection system. He urged residents to keep reporting service gaps through LAWMA’s customer-care channels, arguing that timely and accurate feedback helps identify pressure points and guide operational decisions. The quarter’s published figures therefore establish both the volume of complaints received and the number still under review, while the effectiveness of subsequent interventions will depend on resolving outstanding cases and sustaining service improvements across affected communities.